PRIVACY POLICY

Effective Date: 20/01/2026

At Maisonvale Escapes (“we,” “us,” or “our”), protecting your privacy is a priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with us. By using our website or submitting your information, you consent to the practices described in this policy.

1. Information We Collect

We may collect information when you visit our website, submit a form, or contact us. This includes:

1.1 Personal Information:

  • Name

  • Email address

  • Phone number

1.2 Non-Personal Information:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and usage statistics

  • Cookies and tracking technology details

2. How We Use Your Information

We use your information for purposes including:

2.1 To Provide Our Services:

  • Manage enquiries and communications

  • Facilitate any booking requests or owner partnerships

  • Ensure a seamless website experience

2.2 To Improve Our Website and Services:

  • Analyze website usage

  • Conduct research and troubleshooting

  • Improve content and functionality

2.3 To Communicate with You:

  • Respond to enquiries or requests

  • Send service-related messages (booking or partnership confirmations)

  • With your consent, send marketing communications

2.4 To Comply with Legal Obligations:

  • Fulfil legal requirements or respond to lawful requests

3. Sharing Your Information

We do not sell or trade your information. We may share it only in the following cases:

3.1 Service Providers:

  • Trusted third-party vendors who perform services on our behalf (e.g., website hosting, analytics, or email communication)

3.2 Legal Compliance:

  • When required by law or legal process

3.3 Business Changes:

  • In the event of a merger, acquisition, or sale of assets, information may be transferred to the new entity

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and track site usage. You can disable cookies through your browser settings, but some features of the site may not function properly.

5. Data Security

We implement appropriate measures to protect your personal information. While we strive to keep your data secure, no method of transmission or storage is 100% secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Accessing your data

  • Correcting or deleting your data

  • Restricting processing

  • Data portability

  • Objecting to processing

To exercise these rights, please contact us at hello@maisonvaleescapes.com

8. Third-Party Links

Our website may include links to external websites. Maisonvale Escapes is not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing personal information.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted here with an updated Effective Date. Continued use of the website constitutes acceptance of the revised policy.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Email: hello@maisonvaleescapes.com
Website: www.maisonvaleescapes